Hello and welcome to Scottish Knitwear
I work in either 100% Pure Scottish Aran, Aran/Silk Mix or Aran.Other Wool or for little ones, the softest Baby Aran. You'll find Double Knitting and Chunky Yarns also thrown into the woolly mix!The garments I have designed myself are highlighted in the description of the item and I hold copyright for these items. I also have a range of jumpers and cardigans which are public patterns. I ask the purchaser to be aware that they are buying knitwear they can't try on, so please take your measurements accurately before ordering.
New Privacy of Data Policy 17/05/2018
Scottish Knitwear only collects basic personal data about you. This comprises of your name, e-mail address and postal address.
This is because I need this personal information to process your order.
I will not use your information for any other purpose other than than completing your order for you.
I do need to keep copies of your order for a minimum of 7 years - I need to comply with HMRC regulations to keep my Accounts for 7 years.
Your information will never be sold or given to any 3rd party - except for the method of payment provider and the Postal Service (Royal Mail)
I keep Etsy Conversations discussing your order for 3 months in case you have a problem with your order - after 3 months I delete the conversation.
Please don't hesitate to contact me if you have concerns regarding storage of your personal data
Payment is via PayPal, to enable you to use either debit or credit card.I also accept cheques which have to be cleared by the bank before the item is sent and I also accept Etsy Gift Cards.For customers who wish, They can contact me via Etsy for information for on-line banking.
All Shipping is by Royal Mail. The shipping prices quoted are for untracked packages.
I can't be guarantor or held responsible for shipping transit times - I have no control over the shipment once it has been posted. If you have a critical arrival date, I recommend using Royal Mails Tracked Parcel Service with a guaranteed delivery date - The price for a tracked parcel is given for each individual item for outwith the UK.Please contact me and advise if you wish this option and I will reply with the cost of a tracked package to your home within the UK.
If you are purchasing multiple items, I am usually able to reduce the shipping costs and will refund you any excess shipping costs you have made upon shipping your order.
I am an independent worker and do not keep a large inventory of goods. If you want to purchase higher quantities, contact me for an estimated time scale for completion of items and the time scale for delivery.
Delivery Outwith the UK.
Please note that your country may require you to pay an import duty tax and fees. The
purchaser is responsible for these taxes and fees as they are payable to your country.
Please contact your countries Customs and Excise Office for all information regarding import duty and fees.
If your purchase and the packaging has been damaged in transit, please send a photo of the damaged item and packaging for processing.
Request for return of damaged shipment must be requested within 5 days of product receipt.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
1. Return requests must be made within 5 days of item received.
2. You are responsible for all shipping costs
3. Upon receipt of your return in pristine condition, I will credit your account
4. If this is the return of a custom order and I am responsible for getting your
measurements DRASTICALLY wrong, you will not be responsible for return
I am pleased to accept custom requests for any of my items!
I also accept retail knitting patterns to knit up to your specific measurements
There may be an additional cost of £10 if the item is to be knitted to an exceptional outsize from the Made To Order items I show in my Etsy Store.
Please give very accurate measurements, the yarn you wish me to use and your choice of colour when you order.
I endeavour to get the exact colour of the item photographed but there may be slight discrepancies depending on light.
All items are sent in gift bags within polythene postal packing.
Care instructions are given in the Description of the product in my Etsy shop, but also included in a Thank You letter with your purchase
For a Made To Order item - I need from you:-
.....the length you require from the nape of the neck to where you
want the length to be
.....the length of arm taken from the arm pit to length required
.....chest measurement taken from the widest part of the chest
I personally always recommend washing all woollen garments by hand and drying flat. Many yarn companies advise that their yarn can be washed by machine, which I have documented in the description if applicable, but my personal preference is to hand wash
At the end of the Pure Scottish Aran, Pure Scottish Double Knitting or the Scottish Chunky Aran, I have a colour chart as Pure fibers have more limited colour choices but have great choices!
The items that are Aran Wool/Mix have many, many colour choices - please choose from the colour options listed and I'll be pleased to knit in the colour of your choice.